FAQ

Orders and shipping

Where are your products made?

Most OwlEnvy pieces are made to order in the United States by our production partners. This lets us create meaningful, gift-ready items without mass-producing excess inventory.

How much is shipping?

Current shipping rates and available delivery methods are shown at checkout. Eligible U.S. orders of $79 or more receive free standard shipping after discounts and before taxes.

When will my order arrive?

Jewelry and accessories typically need 2–5 business days for production; apparel and printed products typically need 3–7 business days. U.S. transit is usually another 3–7 business days after shipment. These are estimates, and holidays or carrier delays can add time.

Will I receive tracking?

Yes. We’ll email tracking information when each item ships. Tracking can take a short time to begin showing movement after the label is created.

Why did only part of my order arrive?

Items may be made at different facilities, so multi-item orders can ship separately. Each shipment will have its own tracking email, and there is no extra shipping charge for split shipments.

Why didn’t I receive an order confirmation?

Check your spam or promotions folder first. If it isn’t there, email info@owlenvy.co with the name and email address used at checkout so we can help.

Returns and order changes

What is your return policy?

Contact us within 30 days of delivery to request a return. Eligible items must be unused, unworn, and in their original condition and packaging. Personalized, custom-made, gift-card, downloadable, personal-care, and final-sale items aren’t returnable unless they arrived damaged, defective, or incorrect.

Read the complete Shipping & Returns policy before sending an item back.

What if my item arrives damaged, defective, or incorrect?

Email us with your order number and clear photos of the item and packaging. Once confirmed, we’ll arrange a replacement or refund at no additional cost.

Can I change or cancel my order?

Contact us as soon as possible. Because many pieces are made to order, changes and cancellations aren’t guaranteed after production begins.

Contact

How do I reach OwlEnvy?

Email info@owlenvy.co. Include your order number when contacting us about an existing order.