Shipping & Returns

Most OwlEnvy pieces are made to order in the United States. The estimates below separate production time from carrier transit time so you know what to expect.

Order processing

• Jewelry and accessories: typically 2–5 business days before shipment.
• Apparel and other printed products: typically 3–7 business days before shipment.

Personalized orders may take longer during holidays or high-volume periods. Business days exclude weekends and U.S. holidays.

Shipping and delivery

Available shipping methods, current rates, and any free-shipping offer are shown at checkout. The current free-shipping offer applies to eligible U.S. orders of $79 or more after discounts and before taxes.

• U.S. orders: typically arrive 3–7 business days after shipment.
• International orders: timing varies by destination and customs. Duties, taxes, and import fees are the customer’s responsibility unless checkout states otherwise.

These are estimates, not guaranteed delivery dates. Carrier delays, weather, customs, and address issues can affect timing.

Tracking and split shipments

We’ll email tracking information when each item ships. Because items may be produced at different facilities, a multi-item order can arrive in separate packages at no extra shipping charge.

Address changes and cancellations

Email info@owlenvy.co as soon as possible if you need to change or cancel an order. We’ll do our best to help, but changes and cancellations aren’t guaranteed once production or fulfillment has started.

Returns

Contact us within 30 days of delivery to request a return. Eligible items must be unused, unworn, and returned in their original condition and packaging. Please wait for return instructions before sending anything back.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Items that can’t be returned

• Personalized or custom-made items, unless damaged, defective, or incorrect
• Gift cards and downloadable products
• Health or personal-care items
• Items marked final sale

Damaged, defective, or incorrect items

Please email info@owlenvy.co with your order number and clear photos of the item and packaging. If the issue is confirmed, we’ll arrange a replacement or refund at no additional cost.

Refunds

After an approved return is received and inspected, we’ll email you with the decision. Approved refunds are issued to the original payment method. Your bank or card issuer may need additional time to post the credit.

Exchanges

For the fastest exchange, contact us first. Availability can change because many items are made to order. Size or preference exchanges may require return shipping and any price difference; damaged, defective, or incorrect items are handled at our expense.

Questions? Email info@owlenvy.co.